Returns Policy

Returns Policy:

At Tea & Teapot Store, we strive to provide our customers with the highest quality teas and teaware, accompanied by exceptional service. However, we understand that there may be instances where a return or exchange is necessary. We want you to shop with confidence and peace of mind, knowing that your satisfaction is our priority. Therefore, we have crafted the following Returns Policy to ensure a smooth and hassle-free experience:

1. Returns Eligibility:

   • We accept returns and exchanges within 30 days from the date of purchase.
   • Items must be unused, in their original condition, and accompanied by the original packaging.
   • Teas must be unopened and in their original sealed packaging to be eligible for return or exchange.
   • If our store's responsibity, we will take the shipment cost, if only customer don't like it, he/she need to pay for the shipment cost by him/her.

2. How to Initiate a Return or Exchange:

   • To initiate a return or exchange, please contact our customer service team at [email address/phone number].
   • Please provide your order number and a brief explanation of the reason for the return or exchange.
   • Our customer service team will guide you through the process and provide you with a return authorization (RA) number if applicable.

3. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item.
   • We recommend using a trackable shipping method to ensure the safe return of your items.
   • Please securely package the items to prevent damage during transit.

4. Refunds and Exchanges:

   • Once we receive your returned items and verify their condition, we will process your refund or exchange promptly.
   • Refunds will be issued to the original payment method used for the purchase.
   • Exchanges will be processed based on the availability of the desired item. If the item is unavailable, a refund or alternative solution will be offered.

5. Exceptions:

   • Due to the nature of our products, we cannot accept returns or exchanges on opened tea packages unless they are defective or damaged.
   • Customized or personalized items may not be eligible for return or exchange unless they are defective or damaged.

6. Quality Guarantee:

   • We stand behind the quality of our teas and teaware. If you are unsatisfied with the quality of your purchase, please contact us, and we will do our best to resolve the issue to your satisfaction.

At Tea & Teapot Store, your satisfaction is our top priority. If you have any questions or concerns regarding our Returns Policy, please don't hesitate to contact us. We are here to assist you and ensure that your experience with us is nothing short of delightful. Thank you for choosing Tea & Teapot Store for all your tea and teaware needs.

Contact us via:

Telegram: +1 202 599 7770

Email: service@teaandteapot.com

Phone: +1 2025997770